Category: Content Strategy

Treat Website Content Like a Business Asset

Sometimes we get asked to write things for local publications. This was the case in March for the Sioux Falls Business Journal. So, naturally, I wrote about content. From the article, “Treat Website Content Like a Business Asset” from the Sioux Falls Business Journal: The case for developing a unified content strategy — all aspects […]

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Audiences, Outcomes, and Determining User Needs

One of the most important parts of web design and development at Blend Interactive is what we call our Audiences and Outcomes process. The process – which borrows heavily from C. David Gammel’s Online and On Mission – helps determine site audiences and the expected outcomes of those audiences. It’s what drives decision making for […]

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My First Principles

Earlier this month, Contents Magazine asked seven very smart people about their first principles – the things that ground every part of their work, whether in content or beyond. You should probably go read that. Then, Contents asked us to fill in the spaces by submitting our own answers to the question, “What are your […]

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Building Confidence: The Hidden Content Deliverable

When we sign a contract for content work – whether it’s working with a client as a consultant or accepting a position within a large company – we do so with the expectation of deliverables. They are the things we make. They are often a symbol of milestone completion, or quarterly goal. They are CONCRETE. […]

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Barker on “The Emperor Has No News”

The company website news feed. What gives, AMIRITE? Jewelry stores and celebrities and banks and pretty much everyone has a news feed and no one really stops and asks, “why do we have a news feed at all?” Or, more importantly, is having a news feed even something worth pursuing? An Onion article to this […]

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Turning Card Sort Lemons into Content Strategy Lemonade

The first rule of card sorting is… No. I can’t do it. I refuse to do the Fight Club joke. There are rules, though. Unwritten rules, yes, but rules all the same. And that first rule is the one we’re all taught to revere from the beginning: you don’t facilitate a remote card sort unless […]

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Fixing Email: When Content Strategy Spills Into the Inbox

No one likes email. If you say you like email, you are lying. If you say you’re NOT lying, that you really LOVE email and you love EVERYTHING that comes with it, you are obviously a robot. Or a cyborg. One of those. Because no one likes email – especially email that comes from a […]

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Wachter-Boettcher on “Industry vs. Organizational Knowledge”

Sara Wachter-Boettcher took my domain knowledge post one step further, diving into what we need to know about a company’s organizational structure. From her post, “Master of which domain? Industry vs. organizational knowledge:” Agencies have historically acted like suitors whenever a new client comes around. It’s all fluffy clouds and sparkles and sweet nothings in […]

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Domain Knowledge: What You Need – Or Don’t Need – To Know

Here’s what I’m not. I’m not a pipe fitter. I’m not a garage door salesman. I’m not a software engineer or a big box retail executive or a business journalist. I’m not a butcher, baker or candlestick maker. Damn it, Jim, I’m not a doctor NOR am I a mechanic. As content strategists, we are […]

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Thoughts on “Defining the Damn Thing”

Jared’s right. In the past two years I’ve seen talk of content strategy shift from “we need to do this now” to “we need to claim our space,” and the rush to define the industry has likewise shifted from “this is what we do” to “this is what we control.” One of the most frustrating […]

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