Category: Client Partners

Book Review: Design is a Job

There are thousands of books about what it takes to learn the skills needed for our careers – the art and craft and promotion – but precious few about what it takes to understand the job that lies beneath. We know what to do, and why to do it, but we don’t learn how to push forward on a practical level. Mike Montiero’s Design is a Job is one of those precious few.

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The Grand Reveal Is Dead: or, Reestablishing Our Partnerships

I get it. People have a hard time trusting advertising agencies. This is not a new thing. This is born from decades of smoke and mirrors from both sides, I feel. Agencies are dependent upon what I’ve always called the Myth of the Grand Reveal – where things are done in secret and only revealed […]

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Audiences, Outcomes, and Determining User Needs

One of the most important parts of web design and development at Blend Interactive is what we call our Audiences and Outcomes process. The process – which borrows heavily from C. David Gammel’s Online and On Mission – helps determine site audiences and the expected outcomes of those audiences. It’s what drives decision making for […]

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Building Confidence: The Hidden Content Deliverable

When we sign a contract for content work – whether it’s working with a client as a consultant or accepting a position within a large company – we do so with the expectation of deliverables. They are the things we make. They are often a symbol of milestone completion, or quarterly goal. They are CONCRETE. […]

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Empowerment, CS style.

We go into stakeholder meetings to foster discovery. To gain information and push the content strategy agenda and pick up things we can use to populate our deliverables. If we’re doing it correctly, we also become counselors. A client discovery meeting isn’t just about asking questions. It’s also about listening. Playing therapist. Rephrasing questions, digging […]

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